![]() Our team is working around the clock, deploying additional safeguards onto our systems, including enhancing monitoring of our systems, reinforcing our security practices, and actively reviewing systems to enhance security controls and all security protocols. Once the investigation has concluded, we will share additional information, as appropriate. ![]() As a matter of course, we do not collect or store payment information and do not have evidence that it was impacted. We reported the event to law enforcement, and began working with external cybersecurity experts to investigate the event and determine what happened and what data was impacted. Upon investigation, we took immediate steps to shut down further access to the affected systems and we have not seen any unauthorized activity since that time. We wanted to take a moment to provide you with an update since our update on July 20th.Īs we previously communicated, Neopets was alerted on July 20th to activity indicating unauthorized access by a third party to portions of our IT systems.
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